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Order Tracking
POSMicro Support Policy
Support Through POSMicro POSMicro.com provides in-house phone support on both Complete POS Systems as well as select barcode scanners, receipt printers, and cash drawers. Our support staff is specially trained to help you get your equipment up and running smoothly, without the wait time associated with calling the manufacturer directly. For any Complete POS Systems purchased, POSMicro.com provides 1 year of free support. Our system support technicians are available Monday through Friday from 7:30 AM to 4:00 PM Pacific Time. If you encounter problems or have questions on operating your system, please call the number you received with your equipment and we will be happy to help.
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On select barcode scanners, receipt printers, and cash drawers, POSMicro.com provides 1-year phone support contracts for $5. Contracts must be purchased within 30 days of the original purchase, and each gives you the same comprehensive support you would receive with a complete system. | |
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Support Through Manufacturer |
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Dead-On-Arrival (DOA) Policy POSMicro.com accepts returns on dead-on-arrival (DOA) equipment for up to 15 days from the initial time of purchase. If you feel that your equipment is DOA, please follow these steps:
Once we receive the form, it may take 3-5 business days to process your return. The returns department may contact you for more information regarding the equipment. |
Manufacturer's Warranty / DOA
| Manufacturer | Manufacturer's Warranty Terms | Warranty Service |
|---|---|---|
| 3M Touch Systems (Microtouch) | Chassis or desktop LCD touchscreen monitors: 3 years warranty Multi-Touch monitors: 1 year warranty Touch controller and sensor: 5 years warranty |
www.3mtouch.com (866) 407-6666 |
| Aldelo |
30 day warranty 30 day 24/7 free technical support |
www.aldelo.com (209) 338-5481 |
| American Power Conversion (APC) | 2
year warranty Customer calls APC to receive RMA. |
www.apc.com (800) 555-2725 |
| APG Cash Drawer | 2
year limited warranty Series 4000 & 100: 3 years warranty (additional 2 years for registering product) |
www.cashdrawer.com (763) 571-5000 |
|
Avery Dennison (Formerly Monarch/Paxar) |
Printers: 1 year limited depot level warranty Thermal printheads: Prorated limited 6 months warranty or 1 million inches Batteries and Cables: Prorated limited 3 months Physical damage to batteries, cables and/or printheads is NOT COVERED under the limited warranty. |
www.monarch.averydennison.com (800) 543-6650 (#7) |
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Bixolon |
Printers: 2 year warranty SPP-R200: 1 year warranty |
www.bixolon.com |
| Cherry Electrical Products | SPOS, LPOS, RC & MBOS Keyboards: 3 year warranty All Other Keyboards: 2 year warranty Warranty Service USA: Gremark Technologies Warranty Service Canada: Grand Tech Services |
www.cherrycorp.com (800) 510-1689 (630) 705-0900 (800) 567-0586 |
| Cipher Lab |
Standard: 1 year warranty 1000, 1090+, 1100, 1105, 1200 Scanner: 5 year warranty 1166 Bluetooth Scanner: 3 year warranty |
www.cipherlab.com |
| Cisco |
90 day limited warranty Small Business Support Home Support Enterprise Support |
www.cisco.com (866) 606-1866 (800) 326-7114 (800) 553-2447 |
| Citizen |
Impact Printers (IDP3550/3551, CD-S500): 3 year warranty Thermal Printers (CBM1000II, CT-S851, CT-S310, CT-S651, CT-S300): 3 year warranty All Other Printers: 1 year warranty Media, Printheads: No Warranty, No Returns Mobile Printer Batteries: 6 months Printer Mechanisms, Controller Boards, Spare Parts: 90 days |
www.citizen-systems.com (800) 421-6516 |
| Code |
CR1400: 5 year warranty CR3500: 2 year warranty |
www.codecorp.com support@codecorp.com (800) 495-2200 |
| Cognitive Solutions | EZ-LP Printer: 1 year A799 Printer: 3 year warranty All Other Printers: 2 year warranty Printheads: 6 months Accessories: 1 month |
www.cognitivetpg.com (800) 732-8950 ext. 4 |
| Datacard Group | 1
year warranty Customer Support - Americas Customer Support - Europe, Middle East and Africa (EMEA) Customer Support - Asia Pacific |
www.datacard.com (800) 328-3996 +44 1489555627 +852 2821 0121 |
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Datalogic (PSC / Percon) |
PowerScan: 2 year warranty QuickScan 6000: 5 year warranty Quick Scan 1000: 2 year warranty Magellan 8300: 1 year warranty Magellan 2300HS: 3 year warranty IP products: 30 months Decoders: 5 year warranty Software: One incident resolved free, maintenance agreement required for subsequent software support. |
www.scanning.datalogic.com (541) 349-8283 www.mobile.datalogic.com support.mobile.us@datalogic.com (800) 310-8300 (541) 743-4919 |
| Datamax O'Neil |
Printers: 1 year warranty Printheads, platten rollers, belts and cutters: 1 year or 1 million printing inches |
www.datamax-oneil.com (800) 816-9649 |
| Digi | 5 year warranty on hardware | www.digi.com/support/ (877) 912-3444 +1 952-912-3456 |
| Elo TouchSystems | Touchcomputer (1520, A-Series, B-Series, C-Series, D-Series and 19R-Series): 3 year warranty CRT Touchmonitor: 2 year warranty LCD Touchmonitor: 3 year warranty |
www.elotouch.com customerservice@elotouch.com (800) 557-1458 |
| Epson America | 1
or 2 year warranty depending on model type. IR Units = non-returnable, repair only. |
www.pos.epson.com (562) 276-1314 (US) (905) 709-9475 (Canada) |
| HID (Previously Fargo) | 1 year warranty |
www.hidglobal.com (800) 459-5636 |
| HP | Standard
3 year warranty with onsite service Replacement options include second business day on-site service or next business day 3 year parts 3 year labor Includes free 24/7 telephone support Certain restrictions and exclusions apply |
www.hp.com (800) 474-6836 |
| Honeywell (Previously HHP) |
2011 Honeywell Warranty Listing (Download for mobility & scanning warranty durations.) |
www.honeywellaidc.com (800) 782-4263 (RMA Information) |
| ICVerify |
1 year warranty on hardware 30 days free support from day of registration |
www.firstdata.com paymentsoftware.support@firstdata.com (800) 538-0651 (800) 666-5777 |
| ID Tech |
Standard: 1 year warranty MiniMag II: 2 year warranty VersaKey (Not Programmable): 2 year warranty VersaScan II: 2 year warranty Econoscan II: 3 year warranty |
www.idtechproducts.com support@idtechproducts.com (714) 761-6368 |
| Intellitrack, Inc. | 30 day warranty - must be requested through POSmicro | www.intellitrack.net (888) 583-3008 |
| Intermec |
Standard: 1 year warranty Software: Provided on an "as is" basis only Printheads: 90 days Intermec Take-from-Stock Media: Returnable ONLY if original Intermec Case seal is unbroken Intermec Custom Media: NOT Returnable |
www.intermec.com (800) 755-5505 |
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Intuit (Quickbooks) |
www.intuit.com (800) 558-9558 |
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| Ithaca Peripherals (TransAct Technologies) | Standard: 2 year warranty |
www.transact-tech.com TechSupport@TransAct-tech.com (607) 257-8901 |
| Logic Controls |
Customer Displays: 3 year warranty Cash Drawers: 2 year warranty Magnetic Stripe Reader: 2 year warranty Programmable Keyboards: 1 year warranty Retail Hardened Computers: 3 year warranty Touch Monitor: 3 year warranty Thermal Printers: 3 year warranty |
www.logiccontrols.com support@logiccontrols.com (516) 248-0400 |
| MagTek |
1 year warranty. Contact POSmicro Customer Service. |
www.magtek.com (651) 415-6800 |
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Metrologic (Division of Honeywell) |
Standard: 2 year warranty from date of manufacture Voyager Series: 5 years from date of manufacture Voyager BT Series: 2 years from date of manufacture MS-7320 InVista and MS-7600 Series Horizon: 3 years from the date of manufacture Stratos: 2 years from date of manufacture |
www.honeywellaidc.com (866) 460-8033 |
| Microsoft Dynamics RMS |
www.microsoft.com |
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MMF POS (MMF Cash Drawers) |
Advantage Series: 5 year limited warranty (lifetime limited warranty if registered and validated within 30 days of purchase) Heritage 15" Cash Drawer: 5 year limited warranty (lifetime limited warranty if registered and validated within 30 days of purchase) MediaPLUS™, Heritage™ Series, CashierPlus Cash Drawers: 3 year warranty VAL-u Line™: 2 year warranty |
www.mmfpos.com mmfcash@mmfpos.com (800) 769-1954 |
| M-S Cash Drawer |
2 year warranty. |
www.mscashdrawer.com (800) 544-1749 |
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Motorola (Formerly Symbol) |
Standard: 1 year warranty unless otherwise stated Scanners - CS Series: 90 day warranty Scanners - LS1900, LS2200, LS4000i, DS4200, DS6700 Series: 5 year warranty Scanners - LS9200 Series: 30 month warranty Scanners - LS5700/5800: 2 year warranty Scanners - M2000, DS6800 Series: 3 year warranty Accessories, serialized: 90 day warranty Accessories, unserialized: 30 day warranty |
www.motorola.com (800) 653-5350 |
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O'Neil Printers (Now Datamax O'Neil) |
Printers & printheads: 1 year warranty | www.oneilprinters.com (407) 523-5511 |
| Opticon | Standard: 2 year warranty |
www.opticonusa.com (800) 636-0090 ext. 2127 |
| Panasonic |
Standard: 1 year warranty |
www.panasonic.com |
| Partner Tech |
Standard: 1 year warranty |
www.partnertechcorp.com (949) 598-1888 |
| Pioneer POS | 1 year depot warranty |
www.pioneerpos.com (888) 468-9757 (909) 468-9757 |
| POS-X |
All-In-One TouchPC: 3 year warranty XI3200 BT, EVO-BS1, VLINE-BS1: 3 year warranty XI3200: 5 year warranty Cash Drawers: 3 year warranty Customer Display: 3 year warranty Magnetic Stripe Reader: 3 year warranty XR210, EVO-RP1: 3 year warranty (2 year autocutter/print head) XR520: 5 year warranty (2 year autocutter/print head) Touchscreen Monitor: 3 year warranty POS Computer: 3 year warranty Fuzion: 1 year warranty |
www.pos-x.com (360) 738-8433 |
| PrehKeyTec |
POS Models: 1 year warranty Industrial Models: 3 year warranty |
www.prehkeytec.com techsupport@prehkeytecusa.com (847) 438-4000 |
| Printronix | Standard: 1 year warranty |
www.printronix.com (714) 368-2686 |
| SATO |
Printers: 1 year warranty Spare Parts: 1 year warranty Cutters: SATO Standard Guillotine Cutter: 1 year or 300,000 cuts SATO Heavy Duty Rotary (HD) Cutter: 1 year or 500,000 cuts SATO TG3 Series Integrated Cutter: 1 year or 1,000,000 cuts Printheads & Platen Rollers: 1 year or 600,000 linear inches of printing (direct thermal) 1 year or 1,200,000 linear print inches (thermal transfer) (whichever comes first) |
www.satoamerica.com (704) 644-1650 |
| Seagull Scientific |
Free Technical Support |
www.seagullscientific.com techsupport@seagullscientific.com (425) 641-1408 |
| Star Micronics |
Standard: 2 year warranty TSP700II, TSP100ECO Series: 3 year warranty SP700: 3 year warranty |
www.starmicronics.com (800) 782-7636 (732) 623-5500 x 107 |
| TekLynx |
www.teklynx.com (414) 837-4777 (414) 837-4800 |
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| Tellermate | 1 year warranty |
www.tellermate.com (800) 835-6283 |
| Touch Dynamic |
www.touchdynamic.com (888) 508-6824 |
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| TPG-Axiohm | 2 year warranty |
www.axiohm.com (607) 274-2414 |
| TSC |
Barcode Printer: 2 year warranty Thermal Print Head: 1 year or 1 million inches (whichever comes first) Cutter: 1 year warranty |
www.tscprinters.com service@tscprinters.com (909) 525-9779 |
| Unitech | Standard: 1 year warranty unless otherwise stated |
www.ute.com info@us.ute.com (800) 861-8648 |
| VeriFone | 13 month warranty from the date product is first shipped from VeriFone's facility | www.verifone.com (800) 834-9133 (800) 837-4366 |
| Zebra Card Printers (formerly Eltron) |
Zebra Card Printers: 2 year warranty Legacy Card Printers: 1 year warranty Card Spare Parts Kit: 3 months Card Printhead Spare Parts Kits: 12 months |
www.zebra.com (877) 275-9327 |
| Zebra Technologies |
Printers: 1 year warranty Printheads: 6 months Batteries: 1 year warranty Spare Parts: 3 months Accessories: 1 month |
www.zebra.com (877) 275-9327 |
* DOA Period is from POSmicro Shipping Date unless otherwise specified.
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 | Symbol MC1000 Starting at $569.00 |  |
| Pioneer StealthTouch MSR Starting at $69.00 | |
| ID Tech EconoScan Starting at $39.00 | |
| Honeywell Scanner Cables Starting at $10.00 | |
| Cipher Lab 1000 Starting at $44.00 | |
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