POSMicro.com
provides 1 year of free support for any complete system purchased. Our system support technicians are available Monday through Friday from 7:30 AM to 4:00 PM Pacific Time. If you encounter problems or have questions on operating your system, please call the number you received with your equipment and we will be happy to help.
For all other purchases, support must be handled through the manufacturer of your equipment. Their warranty and contact information is available here. If you are unable to locate the contact information for your manufacturer, please contact your sales representative for more information.
POSMicro.com accepts returns on dead-on-arrival (DOA) equipment for up to 15 days from the initial time of purchase. If you feel that your equipment is DOA, please follow these steps:
Contact the manufacturer of the equipment to test the equipment and determine the fault
Write down the name of the technician as well as any case or incident number that references your equipment
Fill out the form completely, writing the full diagnosis as given by the manufacturer technician
Email it to the address listed at the bottom of the form or fax it in to us
Once we receive the form, it may take 3-5 business days to process your return. The returns department may contact you for more information regarding the equipment.
