POSMicro Support Policy

On select barcode scanners, receipt printers, and cash drawers, POSMicro.com provides 1-year phone support contracts for $5. Contracts must be purchased within 30 days of the original purchase, and each gives you the same comprehensive support you would receive with a complete system.

For all other purchases, support must be handled through the manufacturer of your equipment. Their warranty and contact information is available here. If you are unable to locate the contact information for your manufacturer, please contact your sales representative for more information.

POSMicro.com accepts returns on dead-on-arrival (DOA) equipment for up to 15 days from the initial time of purchase. If you feel that your equipment is DOA, please follow these steps:

1. Contact the manufacturer of the equipment to test the equipment and determine the fault
2. Write down the name of the technician as well as any case or incident number that references your equipment
3. Download this form
4. Fill out the form completely, writing the full diagnosis as given by the manufacturer technician
5. Email it to the address listed at the bottom of the form or fax it in to us

Once we receive the form, it may take 3-5 business days to process your return. The returns department may contact you for more information regarding the equipment.