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Pre-Sale
FAQ
The
following is a list of most frequently asked
pre-sale questions regarding our Aldelo For
Restaurants™ software solution.
If
you have a question that is not listed in this page,
then please contact
us to ask your question.
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Is
your software Windows® XP compatible?
All
of our software will work on Windows XP
and later operating systems, as well as
Windows 98 and 2000. Additionally, Our
Aldelo For Restaurants® software is also
certified to carry the "Designed For
Microsoft® Windows® XP" logo.
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Do
you have a wireless order entry software?
Yes,
our Aldelo For Restaurants® Wireless
Edition is designed specifically for
table side order management on wireless
Pocket PC devices. This technology uses
the Microsoft® Windows Server product
and Terminal Services as the baseline
technology. For more information, please
click here.
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Which
touch screen monitor or LCD do you recommend?
We
recommend the ELO AccuTouch 5 Wire Analog
Resistive touch screen monitor or LCD
display, with serial interface. The CRT
monitor could be as small as 14 inches, and
the LCD monitor could be as small as 11.3
inches. Additionally, the monitor must
support 800 by 600 pixels screen resolution.
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| Which
printer do you recommend for printing guest
checks?
We
recommend the Epson TM-T88II or Epson
TM-T88III Parallel Interfaced thermal
receipt printer as your guest check printer.
These printers are fast and quiet, and is
suitable for any restaurant environments. Be
sure to order the Parallel Interface models,
as these are much easier to setup and
maintain. (Our software does support serial
printers as well)
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| Which
printer do you recommend for printing
kitchen/bar copies?
For
kitchen/bar printing, we recommend the use
of any of the following printers: Epson
TM-U200 series, Epson TM-T88II, Epson
TM-T88III, and the Star SP300 Series. Be
sure to order the Parallel Interface models,
as these are much easier to setup and
maintain. (Our software does support serial
printers as well)
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What
do I do if I need to print to a Parallel
Printer over 25 feet of distance?
If
you need to print to a parallel
interface printer that is located 25
feet or more from the computer or print
server's parallel port, then you need to
use a parallel port extension device.
Aten-USA located at www.aten-usa.com
manufactures a Non Powered Parallel
Extension Kit that uses 4 wire telephone
cord to connect your printer to the
printer port, and allows you to have a
maximum distance of 1000 feet! You can
purchase this kit at www.cyberguys.com.
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Which
cash drawer do you recommend with your
software?
We
recommend using printer driven cash
drawers, since these are cheaper and is
easier to install. When ordering your
printer driven cash drawer, make sure
you order the cash drawer that is
designed to open your specific printer
model or type. For example, if you have
an Epson Printer, then you MUST get an
Epson Type Printer Driven Cash Drawer.
Otherwise, your cash drawer will never
open! Some of the popular cash drawer
brands are MS Cash Drawer, MMF Cash
Drawer, ICD Cash Drawer, APG Cash
Drawer, and others. (Our software does
support serial cash drawers as well)
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Which
customer pole display do you recommend?
We
recommend a customer pole display that
supports the ULTIMATE MODE. The customer
pole display MUST BE serial interface. Some
popular choices are the EMAX and HPC line of
pole displays that support the ULTIMATE MODE
command set.
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| Is
there any All-In-One touch system that you
recommend?
Pioneer's
Stealth
Touch All-In-One Terminal is another
that works really well. Flytech's
All-In-One Terminals also is another
excellent choice for space saving solution.
In general, any all-in-one system that is
open PC architecture based and meets our
hardware requirements should work with our
software. But, to save you time, we
recommend selecting any one of the
all-in-one terminals mentioned above for
trouble free installs and operations.
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| What
operating system does Aldelo For Restaurants
support?
Aldelo
For Restaurants software runs under Windows
95, 98, 98SE, ME, NT 4.0 SP4 or later,
Windows 2000, and Windows XP. However, for
maximum reliability, we suggest using
Windows 98SE, Windows 2000, or Windows XP.
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| What
is the suggested computer hardware
configuration?
To
optimally use our Aldelo For Restaurants
software, we recommend that the POS computer
has 64MB of RAM, a 500 MHz or higher CPU, 2
parallel ports, 2 serial ports, 2 gigabyte
or more free hard drive space, plus other
standard computer components. We also
recommend the use of a 100BaseTX network
interface card if the computer is to be
connected on a network. Of course, we will
also recommend the use of a 10/100BaseTX
Network Hub.
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| What
is the suggested network speed and network
protocol?
For
maximum throughput, we recommend that your
use 10/100BaseTX network hub or switch. Your
computer Network Interface Card should also
be either 10/100BaseTX or 100BaseTX. To
connect your computers to the network hub,
you should use Category 5 or better network
cables. If you're having only two computers,
you could also use a Cross Over Network
Cable to save on the cost of a network hub.
The network protocol that we recommend for
your network is the TCP/IP protocol, it is
more reliable and gives you better bandwidth
control of your network traffic.
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| What
is the difference between QuickPOS For
Restaurant and Aldelo For Restaurants?
Aldelo
For Restaurants is the successor upgrade
release to QuickPOS For Restaurant. Aldelo
For Restaurants operating steps and program
flow is practically identical to that of
QuickPOS For Restaurant. Users of QuickPOS
For Restaurant will feel at home when they
upgrade to our new Aldelo For Restaurant
release. Since the two products have the
same pricing schedule and functionality,
with the exception of added capabilities and
enhancements in Aldelo For Restaurants, we
have discontinued the QuickPOS For
Restaurant product line. Be sure to order
Aldelo For Restaurants from your reseller
or our sales associates.
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| Do
I need a dedicated database server to run your
software?
Aldelo
For Restaurants was designed to be
affordable and flexible. Therefore, our
software do not need a dedicated database
server or the expensive Windows NT or
Windows 2000 Server operating system! You
can have your database locate on one of your
POS computers to save costs. However, for
installations of five or more computers, we
do recommend a dedicated or semi-dedicated
computer to host the database. Still, there
is no need to invest in Windows NT or
Windows 2000 Server operating system. You
can save thousands!
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| Can
I access an order that was written on another
POS station?
Yes.
In a networked operating situation, all of
your POS computers will link to a central
database file located on one of the
computers. Therefore, you have the ability
to recall, settle, or operate any activities
from any of the stations. (Some limitations
may apply in order to prevent unnecessary
mistakes)
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| Do
I need to shut down all the POS computers to
enter back office data?
Aldelo
For Restaurants software operates at real
time, meaning that you don't have to shut
down POS computers in order to enter back
office data. For example, if you added or
changed menu item prices at the back office,
your POS stations will auto reflect the
changes when they start a new order.
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| What
is your software support, update, and upgrade
policy?
We
automatically provide our end users with up
to 30 days of free software support service
via telephone or email. This free support
period starts with the first support
telephone or email incident after product
registration. All issues are considered
support unless they are related to sales
inquiries. We can only provide support on
our software products. For third party
software or hardware support, you must
contact the appropriate vendor instead. The
free support does not include any software
updates or upgrades. To continue to receive
telephone or email support, the end user
must purchase an annual support contract.
Support contract is required for each
restaurant location, therefore, restaurant
location that does not have support contract
won't receive any support service. As an
added benefit, with our annual support
contract, you will also receive an online
user name and password to download any new
updates and upgrades on our software free of
charge. (Same major version only,
downloadable during your support contract
period)
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| What
kind of Card Swipe Reader, MICR Reader, &
Barcode Reader does your software support?
Aldelo
For Restaurants supports keyboard interface
magnetic card swipe reader track 1+2,
keyboard interface MICR check reader, and
the keyboard interface barcode reader. One
particular combo device that we recommend is
the MagTek MSR/MICR mini combo reader, it
combines the card swipe reader and MICR
check reader in one.
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| Does
your software natively provide PMS or accounting
interface?
Adelo
For Restaurants does not currently provide
native interface to any Hotel/Motel PMS
interface or any accounting interface
directly. However, our software does allow
you to export the back office reports into
tab delimited text files. Additionally, our
software database is open architecture based
on the MS Jet 3.51 engine format, so any
third party can write an utility to import
or export data to and from our database much
easier. (Note: We do not provide any
programming support on third party
import/export)
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| Does
your software provide inventory management
capabilities?
Aldelo
For Restaurants Pro edition offers complete
inventory management capabilities. For
example, features such as menu item recipe
composition, food costing analysis reports,
purchase orders, physical inventory counts,
automatic inventory depletion based on
sales, vendor item UPC entry, inventory
barcode batch download, inventory shopping
list, and more are all inclusive in the
Aldelo For Restaurants Pro edition.
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| What
kind of restaurants is your software suitable
for?
Aldelo
For Restaurants software solution is
suitable for all restaurants and hospitality
establishments. Our customers include family
restaurants, buffet restaurants, fast food
restaurants, sports bars, cafeterias, coffee
shops, cafes, fine dining restaurants, steak
houses, pizza parlors, ice cream shops,
sandwich shops, breakfast rooms, club
houses, mexican restaurants, chinese
restaurants, italian restaurants, thai
restaurants, indian restaurants, pubs,
restaurants with gift shop, truck stops, sea
food restaurants, bars and taverns, japanese
restaurants (w/ special hibachi seating
support), and more.
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| I
have a small gift shop with my restaurant, can
your software handle gift shop situations?
Aldelo
For Restaurants Pro edition has a special
tool for restaurants with a gift shop or a
wine shop for example. You can enter the UPC
barcode of the item that you wish to sell in
the menu item definition screen. Then, you
can activate the Barcode Scan Order Entry
screen for a specific order type to perform
all your gift shop ordering quick and easy.
For example, once configured, you can scan
the UPC on your product, and the software
will automatically order that item, it's
that simple!
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| Does
your software offer delivery tracking features?
Aldelo
For Restaurants software offers complete
delivery tracking support. The following are
some of the delivery tracking features:
Complete customer address and order history
tracking, driver departure tracking, driver
arrival tracking, driver money drop
capability, visual map integration with MS
Streets & Trips 2001, map code lookup
support, delivery driver timing and route
status report, and more.
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| Does
your software offer visual table layout,
hostess, & reservation features?
Aldelo
For Restaurants Pro edition includes visual
table layout, hostess and reservation
features. The hostess feature will allow a
hostess to start a new dine in order for a
server without knowing that server's access
code. The reservation feature allows you to
enter reservations anytime in the future you
wish, and be able to specify seating
preferences, guest count, who pays,
occasion, additional notes, and other
information. Additionally, our visual table
layout screen has been improved to allow a
much bigger table grid. Also, any
unavailable tables will now be invisible,
making your layout look much nicer. We also
have table filtering capability with seating
preference selection so that you'll know
which table is available for service
immediately!
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| Does
your software offer multiple line Caller ID
monitoring interface?
Aldelo
For Restaurants Pro edition offers interface
to YES-TELE's
caller ID monitoring box. The YES-TELE
caller ID monitoring box support 2, 4, 6,
and 8 line monitoring from one box. Our
software will support up to 8 lines on a
single computer. If you have multiple
computers, and wish to receive the same
signal at all other computers, you can use
our software's TCP/IP transport support so
that the caller ID information will be
transported to the other computers
automatically. This gives you up to 8 lines
of monitoring on all your computer stations.
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| Tell
me more about your multilingual features?
Aldelo
For Restaurants software supports 100%
multilingual operations at both the POS and
Back Office, with 100% of the user interface
screens translated in the supported
languages. The supported languages are
currently English, Spanish, Traditional
Chinese, and Simplified Chinese.
Our
software also support Follow Me
Display Technology where your
preferred language follows you! You
can also configure your system so that
your kitchen and/or bar will print
either both the primary and secondary
or secondary only menu item names.
Aldelo For Restaurants is also
international aware. This means our
software will interpret your currency
symbol, decimal symbol, date and time
format, and other regional locale
settings based on the Regional
Settings that you have defined in
Windows Control Panel.
As a note, if you wish to read the
Chinese languages, you must have
Chinese Environment Software such as
the TwinBridge
installed on your English Windows
operating system, or simply use a
localized version of Windows, such as
the GB Version of Windows or the Big5
Version of Windows. (Tip: Windows XP
English Edition has built-in support
for Chinese Input and Display)
Our software is 100% true
multilingual, where all the user
screens will show in any of the
supported languages. English is no
longer a requirement to operate a
restaurant point of sale system.
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| What
is your products & services return policy?
In
order to protect our copyright and keep our
operating costs low, ALL
SALES OF OUR SOFTWARE PRODUCTS &
SERVICES ARE FINAL AND IS NOT RETURNABLE FOR
ANY REFUNDS. Also, for support contracts,
once it has started, you may not cancel it
afterwards for any refunds. If you are not
sure if you want to use our software for
your business, then we strongly recommend
that you download our fully working
evaluation copy of our software first. Our
evaluation copy contains all the features
and capabilities intact, giving you a 100%
evaluation. Additionally, your software
purchase is considered a license for you to
use our software at your establishment only,
therefore, it may not be transferred to
another party normally.
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| How
do I purchase your products & services?
Our
software products & services are sold
through our network of resellers around the
world, and may also be purchased directly
from our inside sales team. If you're
interested to purchase any of our products
or services, please click
here to go to our products &
services sales page for more information.
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| What
is the market coverage of your software?
Aldelo
For Restaurants software has installations
worldwide. We have installations across the
United States, Canada, Mexico, Costa Rica,
Curaco, Puerto Rico, Dominican Republic,
Bahamas, Barbados, St. Maarten, St. Kitts,
Grand Cayment Islands, Great Britain,
Philippines, Thailand, and many other
countries.
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| What
is the differences between your demo version and
the full version?
The
Pro Version of Aldelo For Restaurants' demo
and full versions are basically the same
exact software, with the exception that the
demo version will expire after 28 days of
use or a pre-determined date. Other than
that, it's basically the same software! This
allows you to make a 100% informed decision
after reviewing 100% of our software
features and capabilities! (Note: Demo
version cannot be rolled over to become a
full version. To upgrade to full version,
you must install from the full version CD or
download)
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| Is
there central data polling capability with your
software?
Aldelo
Data Polling Utility software is the central
data polling package that complements
Aldelo For Restaurants. Our polling utility
provides one direction transfer of data from
your restaurants to your central office via
Internet connection with email access. (Aldelo
Data Polling Utility software is sold
separately)
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| Can
I sell, track, and redeem gift certificates
globally at any one of my restaurant locations?
Aldelo
Central Gift Certificate Server is the
software that will allow you to issue,
track, and redeem gift certificates at any
one of your restaurant locations via
Internet access. At the restaurant end, you
use the built-in gift certificate issuing
and redemption features as usual, and our
software will transparently communicate with
the central server to keep information
synchronized at real time.
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| What
is the database back-end of your Aldelo For
Restaurants software?
Aldelo
For Restaurants software version 2.5.x
releases use MS Jet 3.51 database engine for
its database access. The MS Jet 3.51 is MS
Access 97 compatible, so you will be able to
open our database with MS Access 97.
(Password Required, Advanced Users Only)
However, our POS software is 32-Bit natively
compile, & is a stand-alone executable
program that DOES NOT require MS Access 97
or any of its run time components installed
on the same computer.
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| What
is the maximum POS client stations that you
recommend per each database file?
We
recommend that the Aldelo For Restaurants
software version 2.5.x releases do not
exceed the maximum of 12 connected point of
sale licenses to a single database file.
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How
do I print chinese to the kitchen printer?
To
print chinese or any other far eastern languages
to your printer, you must satisfy the following
requirements: 1) You must have a graphic capable
POS printer, such as the Epson TM-T88II, Epson
TM-T88III, Epson TM-U200 Series, Star SP300
Series, Star SP2000 Series, or Star TSP Series;
2) You must install the printer in Windows
Printer Folder with the printer driver provided
by the printer manufacturer; 3) You have already
entered the Chinese or other Asian Characters in
the menu, and is visible from the on screen
display, if not, check if your language
environment software is running such as
TwinBridge software. That's it! |
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